Broker AUTHORIZED FOR BROKER Property
MC #: MC-322572
Physical Address: 4289 IVY POINTE BLVD
CINCINNATI, OH 45245
Mailing Address: 4289 IVY POINTE BLVD
CINCINNATI, OH 45245
📲 Phone: (513) 495-6760
📧 Email: learnmore@tql.com
🖥️ Website: https://www.tql.com
☑️ Not a verified account
Unethical Business Practice
Reason: Unreasonable chargeback
Been running with TQL for 3+ years without major issues — until now. Took a loadout trailer on a no-pay move in exchange for 10 days of use. Our truck broke down en route, and we immediately notified TQL. We expected collaboration, but instead, we were hit with a $1000.00 repower charge days later — no warning, no opportunity to recover the trailer ourselves. What’s worse, they admitted they don’t disclose recovery fees unless asked — then claim that not delivering due to mechanical failure is a "breach of contract," even with documentation proving the breakdown. We offered to resolve it in good faith, but they wouldn’t budge. This isn’t how a logistics partner should operate — zero transparency and no flexibility. Drivers and carriers: be extremely cautious. If something goes wrong, you’ll eat the cost, even on free trailer repositioning moves.
June 14, 2025
Chargeback
Reason: Unreasonable chargeback
Almost the same situation happened to us. TQL’s shipper overloaded our trailer, and we were issued a fine at the scale in Florida. We immediately reached out to TQL and asked if they could find another carrier to offload a portion of the cargo. They refused, saying they would cover the overweight ticket and instructed us to continue to the final destination. We did not want to risk and asked them again but Kathryn from TQL was extremely rude and insisted that no one but the original carrier (us) was allowed to handle their client’s freight. In doing so, she essentially forced us to haul an overloaded truck—something that put us at risk both legally and operationally. Later, TQL completely reversed their position and refused to reimburse the fine. They claimed their client told them we had asked the client to pay it, which is absolutely false. We never contacted anyone about this issue except TQL directly. This seems like a serious pattern of negligence and bad-faith behavior. If other carriers have experienced similar treatment, it may be time to explore a class action lawsuit against TQL for forcing carriers to operate under unsafe and unlawful conditions and then denying responsibility.
June 13, 2025
RUN AWAY FROM THEM!!!! THIEVES!!!! LATE PAYMENTS, CHARGE BACKS - THE VERY REASON WHY EVERYONE HATES BROKERS!!!
Reason: Unethical business practices
RUN!!!!! GARBAGE RATES!!! GARBAGE EVERYONE!!!
June 13, 2025
Anonymous
Reason: Unreasonable chargeback
Trouble company and they’re trying to make companies out of business. Don’t do business with them at all. Worst company and an awful customer service!
June 13, 2025
Reason: Payment issues
Be careful with TQL, they don't pay attention, yet they give you discounts and you try to solve things and they make fun of you.
June 13, 2025
TQL is the worst ever existed in life...
Reason: Unreasonable chargeback
TQL is by far the worst broker ever, they gave us a flatbed load that was agreed to weight 46k lbs, they loaded us with over 50k lbs... we got a ticket since the DOT scale was within 10 miles from the place... we called to get the freight reaccomodate and to have them pay the ticket and they gave us all kind of excuses, at the end we went back to the shipper... they paid the ticket since we told them that it was their fault... they accepted and apologize but said they didn't know how much the things weight and that they couldn't know for sure if we were overweight... they told us they will try, by that time we rejected to haul their load and a few days later... we got an invoice from the double of the amount of what we were getting paid... so instead of being compensated they are chargin us with $2400.00 when original load was paying $1200.00 and they were forcing us to take an illegal weight load... they are the worst company ever... they suck in every single way and I don't know why the FMCSA or DOT don't do anything againts them...
June 13, 2025
Be careful with this TQL broker representing these loads
Hey you guys  Be careful with this TQL broker representing these loads! I called in a pick up today. The representative in this extension told me the load wasn’t going to be ready till Sunday 10 AM and delivery was Monday 4 AM ! (16hour) For all the real drivers out there everyone knows that this would be running illegal at this timeframe as A Solo driver ! I sent them an email stating that we weren’t going to sign the Rate Con because we would be running illegal as a solo driver! He replied that we look like a bad company by not taking this load (reminder- we never signed the Rate Con !) But he threatened me that he would put it on the notes that my company was calling in and not going through with the loads. I’m infuriated because these carriers are Not only being taken advantage of on the rates But now these brokers are getting mad when we are not running their loads illegally for them !! what is thi industry coming to!!!
December 11, 2023
47% out of loads
TQL has been forced to comply with 49 CFR 371.3. Records show that they have been taking up to 47% out of loads after TIA saying the average was 16%.
December 11, 2023
Reason: Unreasonable chargeback
Reason: Unreasonable chargeback
Reason: Unethical business practices
Reason: Unreasonable chargeback
Reason: Payment issues
Reason: Unreasonable chargeback
Reason: Rates (price)
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Chris
Unethical Business Practice
Siarhei
Chargeback
HIYOU@GMAIL.COM
RUN AWAY FROM THEM!!!! THIEVES!!!! LATE PAYMENTS, CHARGE BACKS - THE VERY REASON WHY EVERYONE HATES BROKERS!!!
Average review score: 1 for 9 reviews