Broker AUTHORIZED FOR BROKER Property
MC #: MC-197598
Physical Address: 3535 SCOTTSDALE CIRCLE
NAPERVILLE, IL 60564
Mailing Address: 3535 SCOTTSDALE CIRCLE
NAPERVILLE, IL 60564
📲 Phone: (773) 379-9711
📧 Email: –
🖥️ Website: https://www.gograne.com/contact
☑️ Not a verified account
5209603 - refusing to pay TONU, unprofessional communication process
Reason: Accessorial non payment (detention, TONU, lumper, layover, redelivery)
Load Number: 5209603 Date of Incident: Monday, September 22, 2025 Broker: Grane Logistics Express, LLC - Carlos Rodriguez, Carrier Sales -crodriguez@gograne.com On Friday, September 19, 2025, Grane Logistics Express sent a rate confirmation for order #5209603. Shipper Cancellation/Delay: At 5:53 AM PDT on September 22, 2025, Carlos Rodriguez informed MC Carrier LLC that "per the shipper this load will not be ready today." He apologized, stating his sales rep had just received the email and asked if carrier could pick up the load the following day (Tuesday, September 23, 2025). 10:00 AM PDT on September 22, 2025, Eugeniu Cheptanaru confirmed, "Ok, we can pick it tomorrow.". Shortly Carlos Rodriguez sent an email stating "No there is no load for tomorrow, load is not ready". Broker is refusing to pay detention or TONU. Very unprofessional and totally broken communication process. AVOID working with this broker.
September 24, 2025
Reason: Accessorial non payment (detention, TONU, lumper, layover, redelivery)
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Eugene
5209603 - refusing to pay TONU, unprofessional communication process
Average review score: 1 for 1 reviews