Cole’s Towing and Recovery

One review

• 

  Christen Ashley Morgan

  1 out of 5

  Lie

  Reason: Payment issues

  Just want to put a PSA out for anyone near the Columbus, GA area. If you have Cole’s Towing and Recovery on scene…you will get screwed. This is my review that I’ve left everywhere I can. And I’ll attach the invoices that seem to be from two different scenes…they could have lied and said the clerical error was supposed to be .08 per pound instead of .80 per pound. They’ve done this to many people… On July 14, 2024, GA DPS called Cole's out to tow our semi and trailer that was involved in an accident involving a fatality. When we get the invoice for towing our loaded tractor/trailer 15.7 miles, costing $63,550, I was blown away. I went to work to find out who regulates towing/heavy haul owners in GA. After exhausting many resources, I ended up calling the GA DPS post that called Cole's out to begin with. The Sgt. asked me to email the invoice over. He made a call to Cole's to inquire why the bill was so expensive considering, the tractor/trailer only needed to be straight pulled. He was told by Cole's, "When we go out to one of these wrecks, I charge the most. I charge as if it were flipped over and in a ditch. I do not negotiate with anyone with is not cutting the check to put in my pocket." Meanwhile, Sgt. had us calling around to other towing companies in the area and on the rotation list to enquire what they would charge. That fee was $5,000-$20,000. Well...someone must have called Cole's and given then the "heads up". Within minutes of Sgt. hanging up the phone, Cole's was calling US, (who they refused to speak with the 9 times I called) and telling us that the "girl in the office" made a mistake and the bill was only $7800! They sent the new invoice that still has questionable charges on it. But the .80 per pound to move out equipment is gone...as well as road cleanup. If you have a semi and see them nearby...call someone else.

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  July 31, 2024

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• Reason: Payment issues